Frequently Asked Questions

What are the delivery charges for orders from the Online Shop?

We use the best shipping system, which automatically chooses the best and cheapest freight cost depending on your location in relation to the dimensions and weight of the products you buy.

You will see a shipping cost at cart page as well as at checkout page.

How long will delivery take?

We will endeavor to dispatch your order if in stock within 24 – 72 hours and get delivered within 3 to 7 days, depending on shipping location.

Larger items being sent to NT, SA, and WA can take up to 10 working days for delivery.

Furniture deliveries can take up to 12 weeks. Suppliers have provided up to a 12-week wait for some lines. You will be notified if there is an extended delay!

Do you send an invoice with delivery?

No, We do not send an invoice with delivery. you will receive an invoice only by email. This will also help if you are sending as a gift.

Do I receive an invoice for my order?

Yes, you will receive an invoice and order confirmation email once you placed an order and payment successfully cleared by your bank.

Which payment methods are accepted in the Online Shop?

We accept All major credit card, debit card especially Visa & Mastercard, Paypal & Stripe.

How secure is shopping in the Online Shop? Is my data protected?

We will always take all reasonable steps to store your personal information securely. After all, it is in our interests to make sure you feel confident shopping with us online.

Our e-commerce sites use a security measure called Secure Sockets Layer (SSL) technology. SSL locks all your critical information in an encrypted envelope, making it extremely difficult for this information to be intercepted. Our SSL technology is the industry standard in Internet security.

What exactly happens after ordering?

Your order began processing the payment, We will start preparing for dispatch your order once payment cleared by your bank and we received it.

We will endeavor to dispatch your order if in stock within 24 – 72 hours

You will get a notification email with the tracking number once your order been dispatched from a warehouse.


Send us an email

Address: 39 Marion Street, Parramatta, NSW-2150 | Email: Info[at]